About Us: AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments: Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society. 

Summary:

The Help Desk Analyst will serve as the front-line support for all IT-related inquiries and issues within the organization. This individual will be responsible for answering calls, providing exceptional customer service to all end users, handling administrative tasks such as creating Purchase Requisitions and issuing Purchase Orders for IT equipment, as well as additional technical responsibilities including resetting user passwords in Active Directory (AD), performing PC imaging, and conducting introductory IT training for new hires. The position also involves escalating tickets to Level 3 administrators when issues require advanced troubleshooting or specialized expertise, as well as handling incoming deliveries and lifting boxes as needed.

Key Responsibilities:

• Act as the primary point of contact for all IT support requests and inquiries
• Provide prompt and efficient troubleshooting and resolution of technical issues
• Document all support requests and resolutions accurately
• Create and process Purchase Requisitions for IT equipment procurement
• Issue Purchase Orders for approved IT purchases
• Reset user passwords in Active Directory (AD) system
• Perform image installations on PCs as needed
• Conduct introductory IT training sessions for new hires
• Escalate tickets to Level 3 administrators when issues require advanced troubleshooting or specialized expertise
• Handle incoming deliveries and lift boxes as needed
• All other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong communication skills with the ability to effectively interact with end users
• Attention to detail in handling paperwork and documentation
• Ability to work effectively in a fast-paced environment
• Must be able to obtain and maintain an MRPT clearance.

Education and/or Experience:

• Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience.
• 1 to 3 years of related experience in a help desk or a customer service role.
• Knowledge of IT procurement processes is a plus
• Certification in IT or related field is preferred

Physical Demands / Work Environment:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. 
• Ability to lift boxes and handle incoming deliveries
• The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.
• No travel required.

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